Parimatch.com Casino - Player’s withdrawal has been delayed.

First, my withdrawals from yesterday are as follows:-

withdrawals. The total amount withdrawn is 65,000 EGP, detailed as follows:

Vodafone Cash: 10,000 EGP (2 transactions of 5,000 EGP each) – Received.✓

InstaPay: 55,000 EGP (11 transactions of 5,000 EGP each).

Out of these 11 transactions,

Only 9 transactions (totaling 45,000 EGP) have been successfully received.✓

There are 2 missing transactions (5,000 x 2 = 10,000 EGP) that have not been credited to my account yet.

Second, my deposits, two deposits from today morning till now not credited to my account with amounts of

1,000/- & 150/-

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Mado1988,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Why taking so long like that to resolve issues?

Dear Mado1988,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Not received yet not resolved yet

I've received a confidential file through one employee working with parimatch, this file is the evidence on the illegal activities parimatch is practicing on customers accounts and money, which I'll share on Facebook and other social media platforms tonight. It has all the information of the involved employees and account numbers.

So it's useless, you are useless , fine.

Dear Mado1988, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

1- Yes I've made on the same day another 12 successful withdrawal transactions. Also i suffered a lot with parimatch to transfer the amounts to my bank account, and they did all except this last transaction with the amount of 5,000/-

2- Yes, my account is verified successfully and passed all the KYC requirements.

3- No bonuses were active when i made these withdrawals transactions, as i mentioned earlier I've 13 withdrawal transactions on the same day but received only 12 successfully.

4- I'm playing only casino games.

Attached screenshots as requested.

Check the recent response received from parimatch Egypt customer support team, it's in Arabic so please find it as a screenshot and below is the exact translation to the hilarious email I've received.

--------------------

"Dear User,

Thank you for contacting Parimatch customer support.

We sincerely apologize for the delay.

The exact timeframe is currently unknown, as it depends on the relevant team's workload. However, I will try to speed up the process.

Best regards,

Parimatch Customer Support Team

Ana

Parimatch Egypt"

I would like to add this very recent conversation with parimatch, attached screenshot

I would like to share some of my recent conversations with parimatch customer (no support) team, showing you that because I'm passing through a tough time, with personal family issue, i was begging for my money, my own right, and nothing changed, they are such heartless creatures , i need an explanation for what is going on with me, and to clarify if I'm going to receive my withdrawal amount or forget about it.

Parimatch is an unprofessional platform scamming customers. 👎👎👎👎👎👎👎

I feel even to post my complain here will not add anything or change the situation in any way.

How it can be like that? I have the right and having all evidence that parimatch had stolen my money and nothing can be done?!!

Dear Mado1988,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucka, lucia.s@casino.guru . This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Thanks for your support, I'm waiting for the results

Hello Mado1988,

I am sorry to hear about your troubles. I am Lucia and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards,

Lucia

Hi lucia, hope you are doing well, unfortunately it's been so long and complicated from their side, they are not trying to resolve anything, the case briefly, that on 3rd of March, I've made 13 withdrawal transactions, as they are limiting the withdrawal to 5,000/- maximum per transaction. So I've received only 12 out of the 13 withdrawal transactions on 2 consecutive days, 3rd & 4th of March, i kept waiting for the last one to be transferred to my bank account but nothing appeared, at the same time i found all transactions status on the application are mentioned completed, i started contacting the support team on a daily basis and I've provided all and each single required document they asked for as a proof that i never received this last transaction amount, and still I'm receiving only "we are sorry & appreciate your patience & still in review with authorized team" nothing more than that, even several times I've asked for the 13 transfer confirmation receipts and they never responded for my request.

I am about to lose hope as i found most of customers reviews on social media that parimatch is not a trusted platform specially in such cases. The good part here that they had confessed to me that, they know that there's a missed withdrawal with the amount of 5,000/- and it wasn't transferred to my bank account. And i have all the screenshots for these conversations