HomeComplaintsMegaFaraon Casino - The player's winnings disappeared.

MegaFaraon Casino - The player's winnings disappeared.

Amount: $500,000 ARS

MegaFaraon Casino
Safety Index:Low
Submitted: 10 Apr 2023 | Case closed : 03 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's winnings disappeared for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago
Translation

I had a prize in megafaraon casino and lost contact with my cashier. My username is Silvina*****.. I don't know how I can collect the prize, it's from 04/10/23

Edited by a Casino Guru admin
Automatic translation:
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1 year ago

Dear silvinagunther08,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with MegaFaraon Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Is it possible to forward all the evidence you have with your betting history to nikolas.b@casino.guru? I will be waiting for your reply patiently.

Best regards,

Nick

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1 year ago
Translation

If I have just send screenshots of the link

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1 year ago
Translation

Apparently there is no response of any kind...

Automatic translation:
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1 year ago

Dear silvinagunther08,

You still not describe your issue so please do otherwise we will be forced to close the complaint.

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1 year ago
Translation

I have already described my problem... Send screenshots and comment on what happens... Casino pley fox megafaraon platform... They do not give me any solution... They must have information from the ATMs and see which one is the one that made me the user Silvina45708...

Automatic translation:
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1 year ago

Hello silvinagunther08,

Do I understand it correctly that the money price from the bet was not paid out to your casino account? Do you have any kind of betting history to prove that the bet did happen?

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1 year ago

Dear silvinagunther08,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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