The player from Ireland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.
Maximal Wins Casino - Player’s withdrawal has been delayed.
Amount: €100
Maximal Wins Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
I foolishly played with this Casino again and managed to play down the bonus and was left with 100euros. I have been trying for 4 days on the trot to make a withdrawal, the only options open to me or my Bank Account or to Bitcoin, I don't use Bitcoin. I have given the Casino my IBAN 4 times now and each time they cancel my withdrawal request citing 'Invalid IBAN'. They briefly confirmed my successful withdrawal in my account for 1 hour before it changed to Invalid IBAN. Can you advise me please
Public
Public
1 year ago
Dear banjolilly,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 year ago
Hello there, I just wanted to let you know that when I logged into my account, the status of my withdrawal transactions said processed for 3 consecutive days and then yesterday it said Invalid IBAN again. I actually decided to play down my 100 euros and have now closed my account with this casino. Thank you for your advise and support.
Public
Public
1 year ago
Thank you for your reply, banjolilly. I am sorry to hear that. Nonetheless, you made the right decision by closing your account at this casino. It has a long history of delayed and unpaid withdrawals, and the casino doesn't participate in resolving its complaints at all.
Since you lost your winnings and stopped playing at Maximal Wins Casino, this complaint will now be closed. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
