HomeComplaintsMason Slots Casino - Casino website seemed to be offline.

Mason Slots Casino - Casino website seemed to be offline.

Amount: €30

Mason Slots Casino
Safety Index:Above average
Submitted: 12 Apr 2020 | Case closed : 28 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Sweden is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago

the website is Down or what?? i deposit money yesterday, arter thar i try to go in and play the site Dosent load is the site Down or what??

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Public
4 years ago

Hi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the website and didn’t experience the same difficulties.  Since you have filed this complaint 2 days ago, please could you advise if the issue is persisting? Looking forward to hearing from you.

Best regards,

Petronela

Edited by a Casino Guru admin
Public
Public
4 years ago

Hi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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