The player from Denmark is dissatisfied with the casino, he claims that the slots freeze when he wins. The player didn't provide any proof of his claims, therefore we rejected this complaint.
Maria Casino DK - Player complains that he didn’t win anything.
Amount: ??
Maria Casino DK
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.6
Maria Casino DK has a Safety Index of 9.6, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Fake random number generator, when you lose everything works, when you start to win the slot freezes and everything stopped , shame!
Public
Public
4 years ago
Dear Fabrizio,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Is there any kind of proof, please? For example a video recording of this would be helpful.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
