HomeComplaintsMarathonbet Casino - Player’s having difficulties withdrawing his funds.

Marathonbet Casino - Player’s having difficulties withdrawing his funds.

Amount: €60

Marathonbet Casino
Safety Index:Above average
Submitted: 14 Sep 2020 | Case closed : 30 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Finland tried to withdraw his funds after the maximum bet limit was applied. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

First, marathonbet put my bet limits on betting targets from 0.2e min to 0.8e max. After that, I decided to withdraw the final game account because I would not start playing with less than a euro bet per target. After that, my repatriation was not successful when I complained about the previous thing to them. You should stay away from that bump. I thought it was reliable, but it turned out to be wrong. The games continue on reliable sites: leovegas, coolbet, Betway, nordicbet, Unibet and betting.

Automatic translation:
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4 years ago

Dear Juha,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please specify whether you played with any bonuses? If yes, please send us the link to the offer you redeemed.

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

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4 years ago

Dear Juha,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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