The player from India deposited in the casino, but the amount wasn't credited to his casino balance. We closed the complaint because the player stopped responding.
My deposit was pending.i tried contacting to live chat but no one reply.i was also sent mail to customer support but here also no reply.i think it's spam.be aware.thsnk you
Dear veeshu143,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas