Magic Red Casino - Player’s withdrawal has been delayed.

Good afternoon, I had a branch of 1,150 and I raised the withdrawal on 11/20/2022

It's just been rolling me up for weeks and finally accepts pix and bank transfer.

This after a week where my money even disappeared from the history and they will still tell me to deposit but to withdraw, a robbery, do not enter this site.

Dear edjaneop6267, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you made any successful withdrawals before? Could you please confirm that you have passed the verification?

Thank you in advance for your reply.

Best regards, 

Kristina

I've already had withdrawal from entering the pix at the same time. You told me to wait 48 hours and after a week, I said that you would not accept the pix, your chat, the incompetent service all the time gives an excuse, finally they say that they do not transfer via pix, I sent a deposit by bank transfer as I was told, and also at the time of the withdrawal I was not successful. They said they don't have that option, but your withdrawal option only has pix, as I sent in the image attached here. I already had a withdrawal of R$5,000.00 on another site and I didn't have this problem, are you kidding me?

Now, finally, I have this excuse, since in the 1 registration I had already sent documents.

Thank you for your reply, edjaneop6267. Could you please advise when exactly you made your last successful withdrawal? Have you accumulated your winnings with or without an active bonus?

If there is any other relevant communication between you and the casino, please post it here or forward it to kristina.s@casino.guru. Thank you in advance.

I didn't have a withdrawal on this site, I didn't use the bonus to play, I've been trying since the 20th and now, finally, they informed me that to withdraw only through one of the accounts they suggested and I would still have to make another deposit to try to withdraw later, because the option pix won't, that is, I deposited by pix and bank transfer and none of the options are available to me, and the withdrawal term is that it be by the same deposit method, anyway, no solution, that's how it goes

Do I understand correctly that none of the listed payment methods are available to you to make a deposit or withdrawal?

Withdrawals, deposits are not a problem, on the contrary, accept them quickly, never mind, I can already see that this is a waste of time

Please note that you did not answer my question. Moreover, do I understand correctly that you are no longer interested in our help?

Methods ? Yes, I was told to make a new deposit at one of the international banks, which I don't have, how difficult is it to understand that I requested the withdrawal via pix? Please, can you close this complaint, it did not help at all.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Many casinos can add to withdrawal methods only such payment method that was also used to make a deposit. I understand that this is not ideal, but it works automatically and there is not much more we can do about that. I can only recommend that you chose another deposit method, make a deposit, and later use the same method to withdraw. This is a standard process and something we always recommend if another payment method doesn't work or isn't available at all.

We will now reject this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.