Magic Red Casino - Player’s winnings haven’t been received yet.

Hi i had a withdraw request on 22.04.2024 now its 24.04.2024 i recived enail that the payment will be aprooved or declined adter 48hrs or documents more if need i gived documents no further about documents first time declined after less than 24hr they said i should try other method as i contacted bank said no problem can be the thing is firstly i opted for withdraw non working day sunday now its passed 48hrs no news still pending on chat said lets wait for 48hrs to be aprooved . Now they kinda saying i should try maybe other by why pending as stated the bank said there must be no problem with withdraw .

Dear marijan96,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center