The player has deposited money into her account, but the funds seem to be lost. The issue was resolved.
Magic Red Casino - Player’s deposit has never been credited into her account.
Amount: €25
Magic Red Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
The casino had software problems, a deposit was not credited to the account but went off my account, I have been waiting for a refund for four months
Automatic translation:
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3 years ago
Dear Gudrun,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried contacting your payment provider? If your deposit has never been credited to your casino account, the best thing I would recommend is contacting your payment provider, as this is a standard procedure. The payment provider needs to investigate what happened to your funds, but bear in mind, that it’s a complicated process that takes one month approximately.
Please let me know if there is anything else I could do for you in the meantime.
Best regards,
Kristina
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3 years ago
Gudrun, please understand I don't work for Magic Red Casino, but for Casino Guru, which operates as an independent website. We offered you the same advice which we always do in cases like yours. This is often the quickest option for players whose deposit has been lost because sometimes funds might be held by the bank. If you haven't contacted your bank yet, I would strongly recommend you to do so.
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3 years ago
Translation
Hello my problem has been resolved, the casino did not make a mistake, thank you for your help
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3 years ago
Awesome news, Gudrun! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
