Magic Red Casino - Player complains about the reward system.

£1000 played and only got feature 4 times. compared to other sites this is very poor.

Dear Bully999999,

Thank you very much for submitting your complaint. I would like to emphasize that each casino has a different bonus policy and reward system. I am sorry, although I would really like to help you, this isn’t something we could punish the casino for. I can only recommend you looking for a different casino that suits your requirements better.

Please do not hesitate to contact me if there is anything else I could do for you, otherwise, I will be forced to reject this complaint.

Best regards,

Kristina

What is the point of the complaint system if this is the response. Very disappointed

bully999999, we always do our best to help players with their problems, when they are treated unfairly by casinos. However, not all complaints are of such nature and as I mentioned in my previous message, this isn't something we could punish the casino for. I apologize, but there is nothing we can do here, the casino didn't do anything wrong from our point of view.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.