HomeComplaintsM777 Casino - Player's account has been blocked.

M777 Casino - Player's account has been blocked.

Amount: 12,504 RM

M777 Casino
Safety Index:Above average
Submitted: 28 Feb 2022 | Case closed : 03 Mar 2022
Case closed Our verdict

Other

REJECTED

Case summary

2 years ago

The player from Malaysia breached sports betting rules. The casino confiscated all their winnings and blocked the account. We rejected this complaint because we only focus on complaints regarding online casinos.

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2 years ago

I start playing this Malaysia online casino platform "M777" on January, I've deposit few times and I didn't make any withdrawal yet so far. I am a sportsbook player so I deposit and also did take bonus from the platform. This company platform do have a sportsbook rule which is you are only available to bet on "World Cup" "UEFA Champion" "UEFA Europa" "English Premier" "Bundesliga" "Italy Serie A" "Ligue 1" "LaLiga". At first I didn't notice the rules so I did play other match league out of the rules. Next, I lost all the money and make deposit again this time their customer service warned me about the betting T&C. I followed their rules and starting betting those league I mentioned above and achieved my rollover target "x25". During midnight I tried to make my first withdrawal with them, I've waited an hour or more so I tried to contact them via WhatsApp. They told me they have to wait game report from the game provider something like that. meantime waiting I told them to cancel my withdrawal because I still want to continue my game, so they cancelled my withdrawal and return my game credit then I continue my game during that day. The next day after I wake, I try to login back into my account and found out they've locked my account and I try to contact them on WhatsApp. They start giving me excuses about system error or game provider issue and then the final they blocked my contact on WhatsApp straight.


URL 1 : https://m777gaming.com/

URL 2 : https://m777pro.com/


I just found out it used to list on casinoguru "https://casino.guru/M777-Casino-review"

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2 years ago

Dear ekaz91,

After reading your complaint we’ve realized that this complaint is sports betting related, but please correct me if I am wrong. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

Best regards,

Kristina

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2 years ago

Thank you for your reply, may I ask where else can I file sports betting complaint? By the meantime, it doesn't matter anymore if this site is only deal with live dealer game or slots. Today I am here because of I got scammed by a phishing online casino platform. I feel disgusted by this dishonest online casino platform. I've been playing for month to achieve the target requirement to withdraw my winning balance and ending up they consficated all my balance. Even though I know they don't have the depth to pay out, I tried to convince their customer support just to pay half of my winnings or lesser that will be fine. Instead they just start blocking me from their social media and website. With the substandard customer support and dishonest service this online casino platform do not deserve any good reputation.

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2 years ago

Thank you for your reply and understanding, ekaz91, I will get back to you via email. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

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