LyraCasino - The player's dissatisfied with the verification process.

Very bad casino. I won the Mega Jackpot 43,000.00 and they took forever to verify. In the meantime it was pending as a compulsive gambler lost it all in those days.

They should be responsible for not noticing red flags.

They refuse to refund any whatsover.

Telling them it was overwhelming to win and be free from medical bills.

They just do not care.

Hello tobrynjarsd,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LyraCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear tobrynjarsd,

We haven't receive any respond from you so far. Please note that the complaint will be closed if you won't respond within the next 7 days.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.