The player from Austria requested a cashout, unfortunately, the funds weren't received yet. The player confirmed the issue was resolved.
LyraCasino - Player's withdrawal seems delayed.
Amount: €2,700
LyraCasino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
LyraCasino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Sensitive attachment
Sensitive attachment
1 year ago
Translation
Hello ! Have been playing on this site for a while and the winnings have always been paid out! Now I've won 2500 and 200 euros and now I'm being stalled all of a sudden.
verification has been carried out and confirmed otherwise you would not have paid out regularly. Attached is my last deposit! Please help
Automatic translation:
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1 year ago
Dear leimi8,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Public
Public
1 year ago
Translation
Hello ! Thanks for your help the money has arrived 🤟🏽❤️
Automatic translation:
Public
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1 year ago
Dear leimi8,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
