The player from Greece has won 5000 but faces blocked withdrawals and account actions. The casino informs him that the decision to close the account is final and does not provide a reason.
LunuBet Casino - Player’s account has been closed without explanation.
Amount: €5,000
LunuBet Casino
Safety Index:Above averageSafety Index
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7.5
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Opened
Current status
Waiting for casino to reply
3d 10h 39m 31s
Case summary
16 hours ago
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2 weeks ago
i made an account i play slots i won 5000 and they blocked my withdrawal and every action in my account. In the chat they say that the desicion of closing the account cant change and they dont give a reason why this is happening
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1 week ago
Dear milanezos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify if you are unable to access your casino account at the moment?
- Did you pass the verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 week ago
Translation
I can log into my account yes. As for verification, I was never asked to verify. When I went to do it, it told me that verification was not needed. I collected the winnings without any bonuses at all. I made a deposit, played the slots and won. When I asked for a withdrawal, they canceled it and told me that we are not paying you because this was decided by the administration. I have never experienced such treatment from any company. We are talking about real theft of money.
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1 week ago
Thank you very much for your reply, milanezos. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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4 days ago
Thank you very much, milanezos, for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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4 days ago
Hello milanezos,
I have reviewed your case and will contact the casino to see if I can help. In the meantime, can I ask you to please clarify from which country you have registered and played at the casino?
We would like to invite LunuBet Casino to join the conversation and participate in the resolution of this complaint.
Dear LunuBet Casino,
Can you please provide an explanation for the closure of the player's account?
Kind regards,
Adam
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3 days ago
Translation
Good evening Adam. I am writing from Greece. I played slots, I won in a game called Anubis, and as soon as I asked for a withdrawal, they closed my account. After a few days, they opened my account, but they have disabled the withdrawal service.
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3 days ago
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At this moment my account has $7,000 in it and it is all taken from slot machines. This is real theft. I beg you from the bottom of my heart to help me.
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16 hours ago
Hello milanezos,
Thank you for your reply.
We must wait for the casino to respond in order to proceed further.
Kind regards,
Adam
LunuBet Casino has 3d 10h 39m 31s to reply
