The player from Ireland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.
LunuBet Casino - Player believes that their withdrawal has been delayed.
Amount: €4,000
LunuBet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
LunuBet Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for a delayed payment
8d 14h 34m 52s
Case summary
5 days ago
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6 days ago
I was playing at lunubet with monry deposit myself so not bonus money. I deposit in total 1400 and won around 8600. I withdraw 4000 of the money , becuase thats what is the max you can withdraw. I had problems with them before , the withdrawal i did the came back to my lunubet account instead of my bank. And after they told.me next time they will do it at instant for me. Otgerwise i was not goimg tk use the account anymore. Now after wihdrawal its still pemding. I was for 7 hours in the chat send 45 mails but they dont even answer the questions. Very shady. I think this is a scam. They dont reply normally they cllosed chats because they have no answer.
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6 days ago
Dear DOGAN19077777777772,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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6 days ago
Thank you for yiur message .but this is not the case. I asked cpuple of time to verifie my account. Because i am afraid they will ask for this later which takes longer time. Also its very shady. When i did the withdraw i got a message ask if i asked for password reset. When i ask about this they just dont answer this question. This is just not right. They close chats even before they answer. I am sure of it. How can this be rated 7.5 ?? Its a scam.
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6 days ago
I have now 4000 on my account oustanding withdrawal. And 11.300 on my account itself. I cant withdaw these because you can have only 3 outs
tanding withdrawals. I asked for a verification and they say its not needed. Please try to help me. I already now there is going to be issues. They promised me mutiple times to fix the problem today. I called my bank visa. Everything was right. They said we are on it. Our team is already checking it etc. And then give shady answers. I looked it up many poeple had this problems even with 250 euros. I am talking about 15.000 euro now.
Complaint is pending and will be processed in 8d 14h 34m 52s
