A player from Finland is unable to reach the casino's customer service to assist with withdrawing their money. The player reports a lack of response via email and chat. The complaint was closed as the player resolved the issue with the casino.
LuckyVegas Casino - Player experiences poor customer service from casino.
Amount: €220
LuckyVegas Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
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6 months ago
Translation
I can't get a hold of the casino's customer service, so I'm unable to withdraw my money. I strongly advise against making a deposit to this casino.
There's no response to emails or the chat.
Automatic translation:
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6 months ago
Hello Raipee,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyVegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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6 months ago
Translation
Hey.
I finally got in touch with the Casino's customer service, so the matter is taken care of!
Automatic translation:
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6 months ago
Dear Raipee,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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