The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received yet. The Complaints Team had advised her that withdrawals often took several days or weeks to process and might be delayed due to KYC verification or a high volume of withdrawal requests. They recommended waiting at least 14 days after requesting a withdrawal before submitting a complaint. The team attempted to follow up with the player, but due to a lack of response, they were unable to investigate further and had to reject the complaint.
LuckyNiki Casino DE - Player’s winnings haven’t been received yet.
Amount: €430
LuckyNiki Casino DE
Safety Index:HighSafety Index
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8.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Dear Sir or Madam, I have been trying to make a withdrawal from LuckyNiki for days, unfortunately without success.
I just barely get an answer. My withdrawal method is also not displayed, only Paypal and Wiretransfer. My method was immediate.
I can't find a phone number. Then I found an 0511 number, but there was only an announcement in English.
Thanks in advance for your help
Stephanie G***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 year ago
Dear Stephanie8888,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
