Lucky Legends Casino - The player's winnings were voided.

I received free spins over the weekend. I used the 23 spins last night and I happened to win. I completed the rollover requirements and it left me with over $300 I understand the min/max cash out was a $100 which I fine. I go through everything they need even made a deposit and then I was told that it has been rejected because I use too many free spins. WTF is that about? There giving me the spins and I use them then get penalized for it. What a joke of a casino. SCAMMMMMMMMM

Hello benasillod,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When was the last time you did deposit before this one? How many bonuses did you claim since your previous deposit? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

If I am given free spins since when am I not supposed to use them? I am literally done with casinos. I will use my sports book never have a problem. It’s ridiculous and it’s not easy to actually win anything in free spins. I actually did it for the first time and then I am told i used the spins I was given by them but I used them too often. Then why in the hell are they giving it to me? There is always some kind of bs that happens and I can’t believe that I get a message in my account about St Paddy’s weekend I have free sons. I use them win and then it’s denied. No need to go further I will never get the $ anyway. Thanks anyway l that just makes no sense. Sominwonenever yse free spins because if you win which is nearly impossible with the rollover requirements you get screwed anyway. I just learned a lot and will never join another casino again. Thanks

Hello benasillod,

Can you please forward your deposit and bonus history to nikolas.b@casino.guru for further review?

So I receive an email with free spins. I use the spins and win. Then I can’t take the $ out because I used the spins?? Fucking Ridiculous. It’s all good I haven’t gone back to a casino since. Never will again. Thanks for your obvious answer. I know I was told I used the bonus. How I can use it too many times is a mystery to me. Laughable

Hello benasillod,

I have not received any e-mail from you regarding the history so I'm not sure if you wish to continue resolving the case or want to close it.

Please let me know.

Dear benasillod,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.