Lucky Legends Casino - Player struggles with delayed withdrawal process.

I submitted my request on 10/5. I was quoted 7 business days for approval and 7 business days to get my money. After 14 business days I finally got approved. And was told I would have to wait until November 7th! The whole thing is absurd. Today when I asked for status I was told I submitted on 10/24 and would have to wait the amount of time that is their policy.

They can’t explain how I can make an instant bitcoin deposit but yet it takes them a minimum 7 days to send a bitcoin withdrawal.

I wish I had read the reviews before playing with them but I didn’t. Now I’m forced to wait until they feel like sending my money out - if they ever do. It’s not right.

BE WARNED. THIS IS THE WORSE CASINO EVER!

Dear Illiesea,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

This is my first and last request because I’ll never play at your casino again. I’ve passed all verifications. You have no excuse. I even requested bitcoin withdrawal which apparently you can deposit FROM me immediately but not TO ME. It took you 14 business days to approve not 7 and now you won’t release

Am I going to get a response to this ever? My withdrawal has already been approved. They have conveniently adjusted the slider now to say they get 7-10 days ONCE APPROVED which is bs because that’s not what they said originally!

If it’s approved they should be able to send it via bitcoin as I requested just as quick not as I deposited it by bitcoin!

Thank you for your patience, Illiesea. We currently have hundreds of active complaints and we strive to reply as soon as possible in the allotted time of 7 days.

I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Illiesea, 

I've just reviewed your case and am sorry to hear about your struggles with the withdrawal of your funds. As I understand, your withdrawal request was already processed by the casino, so we'll keep this complaint opened until you confirm getting your winnings. From our experience, it may take up to 14 days.

Anyway, I'd like to invite a casino representative here to participate in the complaint. Dear Lucky Legends Casino, would you please confirm that the payout was processed from your side already so the player can await receiving the winnings in the nearest days? Thank you.

Kind regards,

Natalia

I haven’t received anything and as of this morning according to the casino they have not even attempted to send it out yet! They are as usual lying

Dear Illiesea,

Have you received your withdrawal from the casino yet?

Dear Illiesea,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved since we received a confirmation from the casino that the payout was processed but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.