The player from Connecticut was unable to withdraw $30 from the casino despite having passed the verification process. The casino, which had promised payouts within 7 days, ignored all his messages and eventually blocked his access to the account. We were unable to proceed with the complaint because the casino operated solely through an app and lacked an official website, preventing us from adding it to our database.
Lucky Legends Casino - Player’s withdrawals have been delayed and account has been blocked.
Amount: $30
Lucky Legends Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.6
Lucky Legends Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
6 months ago
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6 months ago
I deposited cash. I won 10 dollars and 20 dollars and made 2 withdrawals about 2 weeks ago. The casino says they pay in hours but can take up to 7 days. I passed verification with id and selfie. I took screenshots of everything and the casino ignored all my messages. I tried to log in to app today to see if my withdrawals were still under review and the casino won’t let me log in now. Seems like a complete scam to me. Would love to be proven wrong however if u say you pay in under 7 days, idk, maybe do that… very disappointing experience. Can you help me casino guru?
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6 months ago
Dear walden234,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. You mentioned in your message that you use an app. Could you please advise if the casino also has an official website?
Thank you very much in advance for your reply.
Best regards,
Kristina
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6 months ago
Lucky legends casino is the only name I am aware of. I’m able to log in again and my withdrawals still show under review and still no response from them
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6 months ago
Thank you for your reply, walden234. Could you please post here the casino's website and confirm you can log into your account there with the same login details?
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6 months ago
I am sorry it’s just an app as far as I know. I used this app. Yes I can log in with original credentials again. Still no payment. They have an ad that says instant withdrawals. On the apps terms it says can take 7 days under extreme circumstances. I have not been paid
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6 months ago
walden234, I apologize, but we are not able to proceed with complaints unless the casino has an official website, because we have no option to add a casino like this to our database. I genuinely hope you will be able to find assistance on some other platform.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
