Lucky Legends Casino - Player’s withdrawal is delayed due to verification issues.

Hello, I was trying to do my kyc.. I've been withdrawing for around 3 months already here at this online casino. I sent my drivers license in and a bank statment and the website could not verify my identity.

Hello Kadenbarbeaux,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

It accepted my license and face I'd.. it won't accept my statement from bank for address..I've reached out to the customer service and got nothing back... I've been able to withdraw until now

Hello Kadenbarbeaux,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?

Dear Kadenbarbeaux,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.