Greetings all,
At the time we had reviewed the account there was only one withdrawal request for $500, the additional funds had been re-deposited into the player account due to lack of approved payout method. We reviewed the available information, had the account approved for Bitcoin withdrawal, then got the $500 approved and paid shortly thereafter. There was then a process of the player cancelling, playing, and requesting various withdrawals ending with two recent withdrawal requests for $250 and $300 respectively which are still within timeframe per the terms and conditions of the casino. We have sent the requests to our approvals department for priority review and will see what can be done to move this along on your behalf Gingermissing.
Supporting documentation has been forwarded to the casino.guru team for review.
Best wishes,
Lucky Legends
Greetings all,
At the time we had reviewed the account there was only one withdrawal request for $500, the additional funds had been re-deposited into the player account due to lack of approved payout method. We reviewed the available information, had the account approved for Bitcoin withdrawal, then got the $500 approved and paid shortly thereafter. There was then a process of the player cancelling, playing, and requesting various withdrawals ending with two recent withdrawal requests for $250 and $300 respectively which are still within timeframe per the terms and conditions of the casino. We have sent the requests to our approvals department for priority review and will see what can be done to move this along on your behalf Gingermissing.
Supporting documentation has been forwarded to the casino.guru team for review.
Best wishes,
Lucky Legends