Lucky Legends Casino - Player’s winnings haven’t been received yet.

I won the money fairly in the game call PHO SHO hold an spin of course I was very excited and happy and I have won before with them and never had an issue with payout, however never this large. I asked them if there was a limit on weekly withdrawals they said no, they said 7 bdas via pay pal now they refuse to answer any of my email requests

Dear Dawnybaby,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi I understand and I have been fully vetted and verified with all the proper documentation for I have made withdrawals before, however I will try back after the 14 day wait time

thank you

I have a question? Are casinos based in U.K. regulated by any gaming commissions like here in the US ?

Dear Dawnybaby,

Have you received your withdrawal from the casino yet?

No I have not an still no response from customer service

Do you think there any chance they will pay out?

Thank you for your reply, Dawnybaby. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify when exactly you made the last successful withdrawal and how many days did it take to be processed?
• Which payment method have you opted for? Was it the same one you used in the past?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

Hi I have attached the one time I redeemed on 7/5/24 it went to my PayPal . Their daily bonus can range from .05 -.015 cents daily which I have also attached, they take their fee which in this case was 1.00 dollar.

thank you

Yes I use PayPal for redemption request

Thank you very much, Dawnybaby, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you so much

Dear Dawnybaby, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Lucky Legends Casino representative to join this conversation. 

Dear Lucky Legends Casino, could you please provide more information about this case? 

Looking forward to your reply.

Hoping for a speedy resolution thank you 🙏

Greetings all,

We were unable to locate a player account with your provided credentials Dawnybaby. After viewing the information and screen shots provided we regret to say that you have been duped, none of this relates to Lucky Legends Casino. The screenshots, the contact emails within the screenshots, all of these confirm that you have been dealing with a 3rd party not associated with us. Could you please provide the URL (web address) you have been visiting to play and any other additional information which might be helpful in locating (and hopefully shutting down) the casino in question?

Thank you in advance,

Lucky Legends

Dear Lucky Legends Casino,

thanks for the update. This is an unfortunate development.

Dear Dawnybaby,

I am sorry  for your current situation. Such occurrences should not happen under any circumstances. Will you be able to share the url link to this fraudulent casino website, please? So other people will not be scammed by them?

How is this possible?

with the email address LegendsCasino68@outlook.com

which I emailed multiple times and received no response this is the game logo with the name Lucky Legends

Dear Dawnybaby,

thank you for providing all this information. Could you please also share the URL link for the game section?

Hi it is a App not an online game I followed a link from facebook and downloaded it

Hello Dawnybaby,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Dawnybaby,

thank you for providing this information. Your assistance has been invaluable. I hope you do not experience issues like this in the future. If you are seeking a secure platform to discover new and exciting casinos, I recommend visiting our website, https://casino.guru/, where you will find thousands of verified casinos.

I will now reject this complaint. I am sorry we could not be more of help.

If you run into any issues with any casino, please don’t hesitate to reach out to me or our Complaint Resolution Center—we’re always here to help.

Since our services are completely free, I’d be grateful if you could share your experience with us on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. Your honest feedback and any suggestions would be incredibly valuable and could help others in similar situations.

Thanks so much for your time!

Best regards,

Katarina

Casino.Guru