Lucky Legends Casino - Player’s winnings haven’t been received yet.

This casino is trying to make me give up on my money. I have talked to them multiple times during this time frame and it's literally a different story every single time. Yesterday someone told me in the chat that I cannot get paid out in Bitcoin because I didn't make that deposit in Bitcoin. Which is definitely not true. Like 5 minutes later I talked to someone else and they said that wasn't true. It's just crap. They try to give you the runaround so you just give up and they can keep your money. And I'm not giving up.

Dear cschaffer80,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Okay. Sounds great. Thank you.

S till haven't received my payout. Was told last Thursday they were escalating it, to check back on Monday. When I checked in yesterday, they told me it had never been escalated and that they were going to do it yesterday. And I checked in again today and they did say it was escalated yesterday and I should receive a payout within 24 to 48 hours. But that's what they keep saying.

figured I'd add my transactions...

Dear cschaffer80,

Have you received your withdrawal from the casino yet?

Nope. Nothing yet.

Thank you for your reply, cschaffer80. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I have made one from here before. Here's the last thing they said.. but I have not received anything yet.

Thank you very much, cschaffer80, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi cschaffer80,

I've just reviewed your case and will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Lucky Legends Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? According to the information the player received via live chat, the withdrawal request was approved a week ago. Could you please confirm this?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Greetings all,

We are happy to report that payment in full was completed via Bitcoin on the 15th of February and confirmed delivered in Blockchain Explorer.

Best wishes,

Lucky Legends

Thank you for this information, Lucky Legend Casino.

Dear cschaffer80, please let us know as soon as you successfully receive your funds from the casino so that I can update the status of your complaint.

Dear cschaffer80,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.