Lucky Legends Casino - Player’s active balance has disappeared.

Hi can u help me communicate with this casino it seems someone was upset or mad at me for some reason but I had played suit them up Black jack and I had huge issues on the game glitches numerous times and I contacted the casino from the chat box I was told from one of the agents to clear my safari to get the glitch out so I did and then log back in seems everything was good so I went back straight playing on my game then multiple times glitch back and stop went back bet couple times then max bet one time and lost it next max bet won’t let me and I seen my balance was low my balance went disappeared I have no wagers or what’s so ever this happened today april 2nd 2023 11am.

Dear Itsyoboy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru? Please confirm that you haven’t provided access to your account to anyone else.

Looking forward to hearing from you. Thank you.

Best regards,

Petronela

No I would not let anyone can get access into my account oh hell no. I created my account at the same day I was a new player from this casino

Thank you very much, Itsyoboy, for the forwarded screenshots. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru? 

It doesn’t show the my history game play I know I see that before but now I can’t find it on my account

Could you please request it from the casino directly?

Okay

Hi Itsyoboy,

Have you received your game history, please?

No I’m still waiting for them they haven’t responded yet to my email

Is there at least some relevant communication between you and the casino that could shed some light on this situation?

Dear Itsyoboy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i haven’t got no response from the casino but let me find the conversation that time with one of the agent on the chat box I know I sent the conversation to my email I’ll try to find it right now

I will be waiting for the forwarded emails patiently.

Dear Itsyoboy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we are unable to proceed with the investigation of your case at this time. Despite our attempts to request more information, we haven't received any response from your end. Unfortunately, this means we're not able to provide any further assistance or suggest possible solutions.

If you decide to reopen this complaint anytime in the future, we would be more than happy to assist you and address your concerns to the best of our abilities. We sincerely hope to hear from you in the future and resolve this matter in a prompt and satisfactory manner.