Lucky Legends Casino - Player complains about withdrawal delay.

The original was for 832. Then they said I disputed a charge on the one charge I did on the website and that they have to take that out of the winnings. OK fine I went ahead and approve that waited another two weeks to contact them again they’re telling me I have to have a wire account. I don’t have a bank account. I don’t have any way to get a bank account. I don’t qualify for a bank account so there has to be another way for me to get my winnings . They take the bitcoin address and again now I’m escalating another 24 to 48 hours for them to keep cinnamon in the same circle. I have been told the same things from 15 different ages from the bitcoin address to wiring it to me to over just waiting in approval from finance we never go not getting an answer back from finance and I’ve been going at this for two months. I just want to get my winnings.

Dear sharniecec5280,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify if you currently have any pending withdrawals?
• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for the speedy response, . Yes I have 1 pending, No.Yes

I have passed so verifications given, dispute resolution, bitcoin street bitcoin this originally started as a $3300 win off . Free spins but I have deposited money .

Thank you for your reply, sharniecec5280. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear sharniecec5280,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.