The player from North Carolina had had an issue with a delayed withdrawal from an online casino. After she had submitted the complaint, the Complaints Team had advised her that it was normal for withdrawals to take a couple of days or weeks to process and suggested waiting at least 14 days before filing a complaint. The player later confirmed that she had received her withdrawal, and the issue had been marked as resolved.
Lucky Legends Casino - Player claims that payment has been delayed.
Amount: $600
Lucky Legends Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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4 months ago
Very slow. If it's not one thing it's another thing they need! Coindraw is supposed to be 72hrs as it states when you go through the withdraw process. Now why is it that when I check the next morning, the money is back in my account? Now I resubmit it and contact them.. they said I used a VPN which I never have. So they confirmed my info. I talk with them the next morning and now it's they need proof of address!! When was I going to get an email or anything about that being done?? Had I not contacted them TWICE I would never know what was going on behind the scenes. They'd literally let your payment sit with dust if you aren't proactive.
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4 months ago
Dear tyeriahs,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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3 months ago
Dear tyeriahs,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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