The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.
Lucky Hunter Casino - Player’s withdrawal has been delayed.
Amount: €400
Lucky Hunter Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Lucky Hunter Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for a delayed payment
3d 3h 14m 14s
Case summary
2 hours ago
Public
Public
20 hours ago
Translation
Hello,
I've been playing at LuckyHunter Casino for a few months now. Some time ago, I got lucky and won €1000. I wanted to withdraw €400 of that.
Deposits/withdrawals via Litecoin.
They requested many documents and kept rejecting them.
I provided the casino with the following documents:
- ID front/back
- Selfie
- Bank statement with address - transactions redacted
- Bank statement with address - transactions visible
- Screenshot of wallet transactions
Now, the previously approved bank statement has been rejected and they're asking for a utility bill (which I don't have)!
Can CasinoGuru assist me with this case?
Automatic translation:
Public
Public
20 hours ago
Dear guruflu,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Complaint is pending and will be processed in 3d 3h 14m 14s
