The player from Germany is experiencing technical difficulties with a game. We rejected the complaint because the player didn't respond to our messages and questions.
Lucky Hit Casino - Player’s complaining about technical glitches.
Amount: €1,890
Lucky Hit Casino
Safety Index:Below averageSafety Index
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5.7
Lucky Hit Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
So, I played the Book of Death game all the time. Was thrown out in the middle of the game and has to finish the game before I can open another game at all. However, this has not been going on for more than 33 hours. I have informed the customer service 19 times, but allegedly a software error was to blame first for the technology and in the end I was even advised to change my password which would fix the problem, which of course did not. Nothing happens on the casino side. Now of course I'm afraid because this brings up a very, very strange feeling that I will even get my money that is floating in the payout ...
Very bad the whole thing. And in any case you will not be helped
Automatic translation:
Public
Public
4 years ago
Dear Philipp,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Are there any funds being held by the casino? Were you playing with a bonus? I see from your attached screenshots, that you’ve already reported that there is something going on. I would like to know if the casino explained what happened. Could you forward any relevant communication regarding technical glitches to my email address kristina.s@casino.guru? I am not sure we will be able to help you to resolve this issue as this is in the casino’s and game provider’s hands. Looking forward to hearing from you.
Best regards,
Kristina
