HomeComplaintsLucky Draw Casino - The player's unable to withdraw.

Lucky Draw Casino - The player's unable to withdraw.

Amount: €40

Lucky Draw Casino
Safety Index:Low
Submitted: 10 Jul 2022 | Case closed : 27 Jul 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's unable to withdraw for unknown reason. The complaint was closed as the player stopped responding.

Public
Public
2 years ago
Translation

I could register with the attitude of my home country "Sweden" and take part in the bonus, but when I have to withdraw the money, I have to verify myself by depositing money. But I am not allowed to deposit money due to "new rules". Instead of preventing the registration of customers from the region directly, they take up players' time and then do not pay out when you succeed in winning.

Automatic translation:
Public
Public
2 years ago

Hello Dunnee,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Draw Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account was ever verified in this casino? Did you ever deposit? Did you use any bonus to accumulate your current balance? What "new regulations" does the casino mean, did they explain?

Looking forward to your answer.

Regards,

Nick

Public
Public
2 years ago

Dear Dunnee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Public
Public
2 years ago

The complaint will be now closed for the above mentioned reason.

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