Lucky Days Casino - Player’s account was blocked.

Lucky days is blocking my account and also, for the second time now asking for my passport, utility bill and proof of payment. They had asked this after my first withdrawal already and are thus already in possession of these documents. Also, how would I be able to upload document if they limit my account access...

It seems lucky days is trying to lag the withdrawal or even worse..

Dear Joris,

Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with accessing your account. If the casino requires the documents, they should explain to you how they want you to send them. Have you tried to ask the casino support how to do this? 

Best regards,

Peter

Dear Joris,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.