Home Complaints Lucky Creek Casino - Player’s struggling to withdraw her bonus winnings.

Amount: $103

Lucky Creek Casino - Player’s struggling to withdraw her bonus winnings.

Lucky Creek Casino
6.9/10 Good reputation
Submitted: 18 Nov 2020 | Unresolved : 07 Dec 2020
Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

87 days ago - 07 Dec 2020

The player from United States is experiencing difficulties withdrawing her winnings due to incomplete bonus wagering. Casino didn't respond.

Public

Claimed a $75 free chip bonus, surprisingly met the playthrough requirements which was $2,500 went to cashout $103 because thats all you could cash out off a bonus even though i won $203, they actually called me to verify my info "joshua" was his name but sounded over seas he said everything was good and my withdrawal will be processed but i needed to deposit $20 so i did and then was told a few days later after hounding them daily that i did meet the playthrough requirement, even though my account showed i did. They do not pay when it comes time. Stay away from this site they are a scam

Public

Dear Crystal,

Thank you very much for submitting your complaint and forwarding relevant communication. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots of your pending withdrawal, or the game history to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public

Pictures have been sent

Public

Thank you very much, Crystal, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public

Hello Crystal,

I looked at your complaint and will do my best to help you. I would like to invite Lucky Creek Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

Public

We would like to ask the Lucky Creek Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.