Lucky Circus Casino - Player’s account has been closed after winnings.

I was betting here won 300 was given congratulations on my winnings ask a day later how’s my winnings coming said another 24 hrs 48 went by I tried to log in my account was closed nothing they said need new password I tryed 3 different ones won’t let me in

Dear Hammer54,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on while your account was active - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to your casino account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi no bonus , played jokers jewel ,told me my email and other info was accepted they sent me a text for a new password tryed three times again to get in and nothing accepted

Thank you very much for your reply, Hammer54. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Yes I sent did you get them