The player from the United Kingdom had made a withdrawal request but had not received any response after emailing the casino, which led to concerns of potential scamming. The Complaints Team had extended the communication period to allow the player time to respond; however, due to a lack of communication from the player, the complaint was rejected.
Lottomat Casino - Player’s withdrawal request is delayed.
Amount: £200
Lottomat Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
Lottomat Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Made a withdrawel with no success emailed them no answer is this a scam casino site
Public
Public
4 months ago
Dear jamieleslie9971,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
