The player from Germany is complaining about Lottohelden, as they have not processed his winnings despite several attempts to contact support. The complaint was closed as the player stopped responding.
Lottohelden Casino - Player’s winnings not processed.
Amount: €700
Lottohelden Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Translation
Complaint initiated against Lottohelden
The company is not paying out my winnings. Please ban the company. Nothing is being processed, no support when writing to them!
Please take action against this company
https://de.trustpilot.com/review/lottohelden.de
Hermann
Attachments have been included.
Automatic translation:
Public
Public
9 months ago
Hello Technoboy2007,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lottohelden Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
9 months ago
Translation
Hello, I registered on July 30th, 2023, after that I had a profit, Volksbank did not accept this and then specified another bank 08.2023 got the profit but my bank then said afterwards if those with real-time transfers we don't accept it I asked if they transferred it normally, there is no answer!!! although de.trustpilot had said I should contact the support, because if no one reports, they can also transfer normally, there is no problem
came by answer there but no one reports what is that then
Answer from Lottohelden
14 hours ago
Thanks for your review. The payouts were all successfully carried out and, due to rejection by your bank, credited back to your customer account. If you have any further questions on the subject, please do not hesitate to contact our customer service directly.
email from the bank
Dear Mr. Stephen
do you know if the transfer is a "real-time transfer"?
If so: no real-time transfer can be credited to a garnishment protection account -
unfortunately this is not technically possible.
The client should simply initiate the credits as a "normal" transfer,
then there will be no problems at all with the booking.
You can also contact me by phone.
Best regards
VR bench
Karin Baier-F*****
Edited by a Casino Guru admin
Automatic translation:
Public
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9 months ago
Translation
I'm really pissed off that no one reports there, I'm not the only one who is pissed off by several people! the Make profit transfer not clever!
Automatic translation:
Public
Public
9 months ago
Hello Technoboy2007,
Could you please clarify when exactly was the payment rejected by your bank? Did the money arrive on your casino account since?
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