The player's winnings were capped due maximum win limit. The complaint was closed as the player stopped responding.
Hi I made a deposit of 20£ with a promotion offer of 100 freespins.I played the freespins and won 22£ and I passed the 60 times wagering requirements and won 1600£ .I made the withdrawal of 1600£ and the casino hold my withdrawal în pending for 4 days,and after they didnt want ro pay me the winnings of 1600£ just 100£ trying to find various excuses .As a player that meet the wagering requirements I need to get paid as fair the casino took my money from my account from the deposits I made.I need help
Hi I made a deposit of 20£ with a promotion offer of 100 freespins.I played the freespins and won 22£ and I passed the 60 times wagering requirements and won 1600£ .I made the withdrawal of 1600£ and the casino hold my withdrawal în pending for 4 days,and after they didnt want ro pay me the winnings of 1600£ just 100£ trying to find various excuses .As a player that meet the wagering requirements I need to get paid as fair the casino took my money from my account from the deposits I made.I need help
Hello shubyboy31,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lord Ping Casino UK . Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you receive the bonus spins for the deposit or it was a free bonus? When was the last time you spoke to the casino and what was it about?
Please note that most free bonuses have capped withdrawal limit so if it was received for free and not for the deposit you did, the casino has right to limit your winnings.
Looking forward to your answer.
Regards,
Nick
Hello shubyboy31,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lord Ping Casino UK . Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you receive the bonus spins for the deposit or it was a free bonus? When was the last time you spoke to the casino and what was it about?
Please note that most free bonuses have capped withdrawal limit so if it was received for free and not for the deposit you did, the casino has right to limit your winnings.
Looking forward to your answer.
Regards,
Nick
Dear shubyboy31,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear shubyboy31,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.