Lord Ping Casino UK - The player's money disappeared.

I made a withdrawal on the 4th on the 7th it was declined by my bank because I had had to cancel my card because of a security breach. I expected this money to be returned to my account however it wasnt. The live chat response time is days inbetween. I was asked to send in statement between 4th and 10th to prove the payment declined. I did this twice. On 19th an agent confirmed that there was an error and funds would be returned in a few days. Nothing to bank nothing returned to account and yet again no response from "support"

Hello Randz77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lord Ping Casino UK. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Was this your first ever withdrawal request from the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I'd made several withdrawals previously and fully verified over the last 18 days I have contacted many times its days between responses one email was even in Portuguese as a response to myself. The live chat promises to respond within 6 hours but that is never the case

Hello Randz77,

Did you receive any kind of confirmation from your bank which would prove that they rejected the payment? If yes, can you please send it to nikolas.b@casino.guru and to the casino as well?

Dear Randz77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.