The player from the UK tried to withdraw his winnings a few weeks ago, but it’s been pending since. The player informed us via email, that his winnings were paid out.
Lord of the Spins Casino - Player’s withdrawal has been delayed.
Amount: €1,500
Lord of the Spins Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
I withdrew €1500 Euros at 1am on 02/11/2020 from Lord of The Spins, the withdrawal was approved for payment on the 09/11/2020 yet still I've not received my funds.
Chat support say there is nothing they can do and no one has answered my emails. Everytime I've chased I've been told to 'be patient', 'it will be there soon' or 'you will receive an update from our finance team asap'...in other words regurgitating the same three sentences to make you go away and stop chasing.
They've gone on to say that it will be paid soon but I need your help as I'm sick and tired of chasing them. 17 days and counting for a withdrawal is ridiculous. 8 working days have gone by since they've approved the withdrawal.
I have played with these guys before and have received my funds with minor delays but nothing like this.
Public
Public
3 years ago
Dear Davide,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. We received this email from Davide:
„No bonus, no wagering issues, just false promises of payment and told to wait.
I was even asked by a member of staff to 'bet' with him that the funds would be in my account today and yet zero.
I then spoke to someone else who said it could be another 3 days...bare in mind I withdrew on the 2and November...18 days ago and the withdrawal was approved on the 9th of November. I have emails and proof of all my conversations.
Next week will be a month since I requested my withdrawal."
Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Davide sent us an email, that he was paid out. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
