LOOT.BET Casino - Player's access to the casino is closed.

Καλησπέρα σας, η πρόσβαση σε αυτό το καζίνο έχει αποκλειστεί λογικά έχει κλείσει η εταιρεία. Τι θα γίνει με τους πελάτες που είχαμε μέσα χρήματα;

Δεν υπάρχει τρόπος να επικοινωνήσουμε με το καζίνο. Αυτή έκλεισαν και κατέσχεσαν όλα τα χρήματα των πελατών.

Hello arkiou1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LOOT.BET Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• How much real money balance did you have on your account?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Καλησπέρα σας μάλιστα είμαι πλήρως το ποιημένος το ποσό που είχα μέσα ήταν 12,24 € και τελευταία φορά που μίλησα με το καζίνο ήταν πριν πολύ καιρό. Προσπάθησα σήμερα να συνδεθώ και του site δεν υπάρχει καν.

Υποθέτω έκλεισαν και καταχράστηκαν τα χρήματα.

Thank you arkiou1 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello arkiou1,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a LOOT.BET Casino representative to join this conversation and participate in resolving this complaint.

Dear LOOT.BET Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Οι αλήτες έκλεισαν για πάντα και έκλεψαν τα κεφάλαια του κόσμου!

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru