The player's withdrawal is delayed for almost a week. The complaint was resolved as the player received his winnings.
London Casino - The player's withdrawal is delayed.
Amount: €300
London Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
London Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Ladies and Gentlemen
I requested a withdrawal a few days ago. I immediately submitted my documents for verification. There was neither a notification nor a confirmation of the withdrawal request.
Automatic translation:
Public
Public
2 years ago
Hello Klaus91,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with London Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?
Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hi Nick,
The withdrawal request was now 4 days ago. Identification made directly on the website.
I've messaged them 3 times through their website but never got a response. The credit comes from real money.
I don't even get a response. Neither for verification nor for anything else.
Automatic translation:
