HomeComplaintsLinebet Casino - Player’s account and withdrawal option closed without explanation.

Linebet Casino - Player’s account and withdrawal option closed without explanation.

Amount: $1 ARS

Linebet Casino
Safety Index:Below average
Submitted: 25 Mar 2024 | Case closed : 08 Apr 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Argentina had deposited money into an online casino using Astro Pay to utilize a welcome bonus and had won. However, the casino had closed the bonus account and removed the Astro Pay withdrawal option. The casino's security department had agreed to process withdrawals via Skrill, but these were later rejected. In an attempt to resolve the issue, we had reached out to the player for further information. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.

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1 month ago
Translation

This site is absolute rubbish. I deposited with Astro Pay in order to use my welcome bonus, and I won. They closed my bonus account for no apparent reason and also removed the Astro Pay option to withdraw what I deposited. The security department contacted me, we agreed to withdraw via Skrill, and then they rejected the withdrawals, treating me like an idiot. They're thieves and scammers. Use any other site but this one.

Automatic translation:
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1 month ago

Dear juanferquintero676,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
  • Do I understand correctly that the casino confiscated your bonus winnings?
  • How much money do you currently have in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 month ago

Dear juanferquintero676,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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