The player from Argentina had deposited money into an online casino using Astro Pay to utilize a welcome bonus and had won. However, the casino had closed the bonus account and removed the Astro Pay withdrawal option. The casino's security department had agreed to process withdrawals via Skrill, but these were later rejected. In an attempt to resolve the issue, we had reached out to the player for further information. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.
Linebet Casino - Player’s account and withdrawal option closed without explanation.
Amount: $1 ARS
Linebet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.7
Linebet Casino has a Safety Index of 6.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Translation
This site is absolute rubbish. I deposited with Astro Pay in order to use my welcome bonus, and I won. They closed my bonus account for no apparent reason and also removed the Astro Pay option to withdraw what I deposited. The security department contacted me, we agreed to withdraw via Skrill, and then they rejected the withdrawals, treating me like an idiot. They're thieves and scammers. Use any other site but this one.
Automatic translation:
Public
Public
9 months ago
Dear juanferquintero676,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Do I understand correctly that the casino confiscated your bonus winnings?
- How much money do you currently have in your casino account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
