Limitless Casino - The player's dissatisfied with the casino support.

As per my email:

I was given an email about a loyalty award and here’s my question that I asked Lewis in chat and I waited at least 5 minutes for him to of never getting an answer and that he closed the chat! What kind of representative does that?!!!

☝️

One that should be fired for failing to do their job correctly!!!

Now; I emailed your support last night about what this loyalty award was.

There were 6 people in queue, so I decided to email you. 

Never did I receive a response by email; Then, as you see,

Lewis decided to not do his job. 

I see that I was given 60 free spins on this new mask game.

Was it the spins that is the loyalty award? If so; I don’t know that I have $50 in deposit in order to withdraw if I get through my wagering.

Is there anyone that works for limitless casino that actually knows their job and does it well?

I would love for someone to actually respond and know what they’re talking about and help me.

I also requested the email option for the transcript & I never received an email, so you might want to look into that as well.

I look forward to a response from somebody; Otherwise, I’m going to be going on https://casino.guru/

and giving a complaint publicly. 

I should actually, because of my experience!

(Their response to all of that)

Hi L,

Hope that you are well and safe.

Please note that for any new action on your account, your balance needs to be below 1$.

Please direct me by my actual, first name, not the letter L first off. Secondly; are you telling me that the spins that I just did are not the loyalty award? I’m assuming so. Thirdly; did you not read over my email? I stated that I am unsure if I qualify for the $50 in deposit in order to qualify for the spins that I just finished. Please let me know if I qualify if I get through my wagering.

I’m still going to be complaining about Louis not performing his job. You need to let your department know of this your manager and also whoever is in charge of the transcript being sent through email because it was not and never has been when I request it. I think this needs to be given to a manager if possible because they’re going to be aware once I give this complaint.

Hello scultralisa45,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Limitless Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you try to check your bonus history in order to find out what kind of bonus do you have active? When was the last time you spoke to the casino and what was it about? Did you try to contact the live chat since?

Please note that if you did e-mail them last night, you definitely should just wait longer for an answer. As per live chat, some casinos use outsourced live agents and are not directly responsible for them.

Looking forward to your answer.

Regards,

Nick

Dear scultralisa45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.