HomeComplaintsLimitless Casino - Player’s withdrawal has been delayed.

Limitless Casino - Player’s withdrawal has been delayed.

Amount: $100

Limitless Casino
Safety Index:High
Submitted: 16 Feb 2024 | Case closed : 15 Mar 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from California had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as it was usual for withdrawals to take some time to process. The team had extended the timer by 7 days for the player to respond, but due to a lack of response, the complaint was rejected. The team was unable to investigate further due to the player's non-cooperation.

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2 months ago

I submitted all documents they asked for to verify my identity so I could continue with my withdrawal. I've heard no updates and my account is still not verified. I contact limitless and it's impossible to talk to a live agent so basically I wait for days to hear a premade automated service

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2 months ago

Dear lakelife95453,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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2 months ago

Dear lakelife95453,

Have you received your withdrawal from the casino yet?

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2 months ago

Dear lakelife95453,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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