Hello Peter,
Hello heatherraines184.
We hope that you are well and safe.
Please note that we have reviewed your account and found the following.
The information you have provided, username and e-mail address, are associated with an account that has no winnings and is actually a duplicate account of yours. This account was deactivated on the 28th of April.
Your main and now only active account is registered under a different username and e-mail address.
Given that you have already deposited on said account using cryptocurrency, no account verification was requested of you when you have made your initial withdrawal request. However, as you were not able to reply to the payout confirmation email, which is a mandatory security step, our team has made a request that you update your e-mail address.
This is done by sending a photo of yourself holding a piece of paper on which the current date is written, your username, and the name of the Casino.
The documents above should be sent by e-mail from the e-mail address you can and wish to use from now on.
The documents above need to be sent to documents@limitlesscasino.com e-mail address.
We must also add that we have reviewed our inbox and no documents have been sent from either of your registered e-mail addresses.
Please provide the requested documents so we may proceed with the finalization of your withdrawal.
Thank you for your understanding.
Kind Regards,
Lucas Bellingham
Limitless Casino Management
Hello Peter,
Hello heatherraines184.
We hope that you are well and safe.
Please note that we have reviewed your account and found the following.
The information you have provided, username and e-mail address, are associated with an account that has no winnings and is actually a duplicate account of yours. This account was deactivated on the 28th of April.
Your main and now only active account is registered under a different username and e-mail address.
Given that you have already deposited on said account using cryptocurrency, no account verification was requested of you when you have made your initial withdrawal request. However, as you were not able to reply to the payout confirmation email, which is a mandatory security step, our team has made a request that you update your e-mail address.
This is done by sending a photo of yourself holding a piece of paper on which the current date is written, your username, and the name of the Casino.
The documents above should be sent by e-mail from the e-mail address you can and wish to use from now on.
The documents above need to be sent to documents@limitlesscasino.com e-mail address.
We must also add that we have reviewed our inbox and no documents have been sent from either of your registered e-mail addresses.
Please provide the requested documents so we may proceed with the finalization of your withdrawal.
Thank you for your understanding.
Kind Regards,
Lucas Bellingham
Limitless Casino Management