LiliBet Casino - Player’s winnings were confiscated.

I played in this casino many times and had a couple of successful withdrawals but when I played the last time casino only refunded my deposit because my account has been flagged by their internal security system. I would like to know why they took away my win.

Dear Norma,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

I have forwarded you the emails from casino. Yes, I played with an active bonus.

Thank you very much Narima for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Narima,

From now on, I’ll be taking care of your complaint. I’ll contact the casino representative and see if I can help.

I would like to invite Lilibet Casino to join this conversation.

Dear Lilibet Casino team,

Please specify the reason why Narima’s gaming account has been flagged by the casino security system. You can forward any relevant evidence to my e-mail address andrej.p@casino.guru.

Dear Narima,

We can make a further investigation of your complaint and get back to you as soon as possible.

Best regards, 

Lilibet Casino

Thank you, Lilibet Casino, for the reply. We’ll wait for further updates from you. I’m setting the timer for 7 days.

We would like to ask Lilibet Casino to give us an update on the issue. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Narima,

Our team has reviewed your status and have decided to make your payment.

We look forward to seeing you with us again.

Thank you, Lilibet Casino, for informing us. We’re glad to hear the good news.

Do I understand correctly that the payment has already been processed?

The money was on my casino balance and I requested withdrawal already

Hello Narima,

The amount you want to withdraw will be credited to your account.

Best regards, 

Lilibet Casino

Thank you, Narima, LiliBet Casino, for your replies.

Dear Narima,

I’d like to kindly ask you to let us know once you’ve received the payment or if there’s any other news regarding the issue. I’m setting the timer for 7 days.

I have received the payment from casino. Thank you for your help.

Thank you, Narima, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru