The player from Germany is not able to withdraw his money due to internal error. The player's account has been reopened, therefore we marked the complaint as resolved.
LiliBet Casino - Player cannot request a withdrawal.
Amount: €40
LiliBet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
LiliBet Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I have paid in and the KYC is completed, the moment I pressed "pay out" the window opened with "
Your account has been blocked. If you have any questions, please email us at support@lilibet.com or contact us on live chat. "
The chat said that this is an "interal error" and this is passed on to another department that releases the account again ... I am now waiting for the first week and I am still told the same thing despite multiple inquiries
Automatic translation:
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2 years ago
Dear Dennis,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please post here a screenshot of the error message that you received? Have you made any successful withdrawals before?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
THE account is now reactivated thanks anyway 🙂
Automatic translation:
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2 years ago
Awesome news, Dennis. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
