Libra Spins Casino - The player's unable to withdraw.

They will not pay back to my visa card and want me to open a mastercard account to withdraw to. I thought it was a condition about money laundering that they should pay back to the card used for depositing.

Hello Allyson,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.

Is this the first withdrawal request from the casino? Is your account verified in the casino? How many deposits did you make to the casino?

Please note that it is very usual that the payment provider used for deposit is not available for withdraw and the casino can request you to use a different method. Do you have any other prefered method which is available in the casino?

Please also forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru

Looking forward to your answer and I hope we will be able to help you resolve this case.

Regards,

Nick

Casino.guru

Dear Allyson,

We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

The complaint will be now rejected as the player did not respond anymore.