Leetbit Casino - Player’s account has been closed without receiving winnings.

I have pending lite coin and tether payments totaling over $700 dollars. I have a gambling problem and asked for them to approve my withdrawal requests and close my account. It is a crypto casino and normally crypto withdrawals are instant, however just as with other players they are having the withdrawal request just sit there and I haven’t received any payment . They now have closed my account but have not addressed my pending payments and I still don’t have my money.

Dear Rosierose812,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leetbit Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did the casino specify at any point what might be causing the delay in your withdrawals?
• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello.

-they said it was ‘in the queue" but never explained why it was so delayed and their communication has been very infrequent . They will not tell me anything.

-yes I have

-I completed the kyc process

-no I did not.

It also says this in the faq

Thanks for your reply and explanation of the situation.

Could you please specify when you requested the withdrawal and whether you received any additional response from the casino about it?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I heard from them today after five days. All they said was that there was no update.

Thank you very much, Rosierose812, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Are you going to contact them ?

Hello there,

Thank you Rosierose812 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Leetbit Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

I heard from the casino yesterday and they claimed that they never heard from casino guru.

I have contacted a representative whose network the casino employed in the past and they provided me with contacts for Leet Bit but have received no response there. Thank you for your update, I will try contacting them through different means.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The casino has blocked me and I am unable to sign is to access my user ID number , which was needed to file a complaint with the curaçao licensing complaint system.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Due to changes in the legislature the casino currently operates without a license.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter Cole