HomeComplaintsLeaowin02 Casino - Player’s withdrawal has been delayed.

Leaowin02 Casino - Player’s withdrawal has been delayed.

Amount: 400 R$

Leaowin02 Casino
Safety Index:Low
Submitted: 15 Sep 2024 | Case closed : 11 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 months ago

The player from Brazil had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had reached out multiple times for updates and extended the response period, but the player did not reply. As a result, the complaint was unable to be investigated further and was rejected.

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3 months ago
Translation

The withdrawal is pending review, and support has stopped responding. I made a R$40.00 withdrawal in the morning and everything went smoothly, but in the afternoon I made another withdrawal of R$400.00 and still nothing.

Automatic translation:
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3 months ago

Dear rafaellypamela99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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2 months ago

Dear rafaellypamela99,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

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2 months ago

Dear rafaellypamela99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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